About Help Scout
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers. Thoughts, feedback,...
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Thoughts, feedback, suggestions? We'd love to hear it all! Email
[email protected] and let us know!
The minimum age rating to use this app is 16.
Previous Versions
Here you can find the changelog of Help Scout since it was posted on our website on 2021-12-11 21:21:48.
The latest version is 2024.6 and it was updated on 2024-04-27 00:18:43. See below the changes in each version.
Help Scout version 2024.6
Updated At: 2024-04-24
Changes: In this latest update, you can now see when a conversation has been snoozed. Full snooze functionality will be included in an upcoming release, so stay tuned!
Help Scout version 2024.5
Updated At: 2024-04-15
Changes: In accordance with our supported browser and system requirements, Help Scout officially supports Android 11 and newer, focusing on fixing issues and adding features for these versions. The app can still be installed on devices with Android 8 or higher, but for the best experience and latest updates, upgrading is recommended.
Additionally, we've fixed a rare issue with swipe gestures for navigating between conversations.
Help Scout version 2024.4
Updated At: 2024-03-27
Changes: We've resolved issues related to the system gesture navigation that hindered some users from swiping to navigate between conversations. Additionally, we’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
Help Scout version 2024.3
Updated At: 2024-03-07
Changes: In this updated version, we've addressed an intermittent issue where the application failed to load conversation details properly. Sorry about that!
Help Scout version 2024.2
Updated At: 2024-02-16
Changes: Oh, hello there, Hide Threads. Welcome to the mobile app!
Now, you have the power to hide threads whenever you need, ensuring they won't be included in your replies. Once you've hidden a thread, it won't show up in your previous responses to the customer. This feature gives you even more control over your conversations!
Help Scout version 2023.15
Updated At: 2024-02-13
Changes: In our latest update, we have successfully rectified a troublesome bug that was affecting users on older Android devices, particularly those using Android 11 and below. This bug resulted in some users being unexpectedly logged out of the app. Rest assured, this issue has been resolved in the recent update.
Please note, if you were impacted by this problem, you may need to log in again. We recommend updating to the newest version of our app for an improved and uninterrupted experience.
Help Scout version 2023.13
Updated At: 2023-12-06
Changes: With this new version, teams can manage and respond to Instagram direct messages from the Help Scout Android app, making it easier than ever to respond to customers.
We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
Help Scout version 2023.12
Updated At: 2023-11-16
Changes: We've taken the easiest-to-use inbox and made it even more intuitive, optimized for legibility and focus. With higher contrast colors, the experience is modern and innovative.
Help Scout version 2023.11
Updated At: 2023-10-18
Changes: In this new release, we've fixed an issue that caused the compose screen to not close as expected when the user rotated the screen, or when the phone was low on resources.
On top of that, we’ve made some internal changes and minor UI tweaks.
Help Scout version 2023.10
Updated At: 2023-09-08
Changes: We've fixed a glitch that showed some users an "You are offline" message even when they were online. That's all sorted now, and the app shows your real connectivity status.
On top of that, we've made some behind-the-scenes tweaks and improvements.
Disclaimer
Official Google Play Link
We do not host Help Scout on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Help Scout is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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